How Michael's Saved $47,000 in 3 Months with Visual IVR
When Michael's implemented Zappix Visual IVR during peak shopping season, the company experienced over 75% call containment, saved over $47k in 3 months, and prevented 13k calls from going to an agent.
View ArticleZappix Partners with Communications Unimonica to Bring Visual IVR to APAC
Zappix has partnered with Unimonica to deliver On-Demand Customer Service innovation to APAC.
View ArticleNew Zappix Release Enhances Predictive Personalization for Visual IVR
A provider in Visual IVR has announced new predictive personalization enhancements to its popular on-demand customer service solutions.
View ArticleZappix Unveils Visual Self-Service for Callers Waiting On Hold
Visual IVR vendor has launched a new product aimed at relieving call centers overwhelmed by COVID-19 related inbound volume spikes by delivering self-service resolutions while callers wait on hold.
View ArticleZappix Partners with Firstsource to Provide Visual IVR Solutions
Zappix has partnered with Firstsource, the leading provider of customized Business Process Management (BPM) services to bring modern automation and innovation to contact centers.
View ArticleZappix Partners with HGS Digital to Deliver Intelligent Virtual Assistant and...
Zappix, a Visual IVR and Customer Self-Service Solutions provider, has partnered with Hinduja Global Solutions (HGS) to bring modern automation and innovation to contact centers.
View ArticleZappix and Fonative Team Up to Deliver Secure Next-Gen Self-Service...
Self-service automation and secure, compliant capabilities have become mission-critical for modern call centers.
View ArticleZappix Partners with Lifesize to Provide Visual IVR Solutions
Zappix has partnered with Lifesize to bring modern automation and innovation to contact centers.
View ArticleZappix Launches Agent Assist Solution to Accelerate Contact Center Interactions
Zappix, an AI-Powered Mobile On-Demand Customer Service and Visual IVR solutions provider, announced it has launched an Agent Assist solution.
View ArticleZappix Deploys Self-Service Payment Solution with the National Recovery Agency
Zappix, a Mobile On-Demand Self Service Solutions provider, has launched its self-service digital payment solution with the National Recovery Agency, a nationwide provider of accounts receivable...
View ArticleZappix Expands Its On-Demand Visual Self-Service Offering With C-Zentrix...
The leading on-demand Visual Self-Service provider has integrated with CZ Video Chat and CZ Chat to further expand its customer service offering.
View ArticleZappix and Partner Intelidata Announce Mitsui Sumitomo Seguros as Newest...
The visual self-service solution improves customer experience, reduces average handling time for incoming customer service calls, and simplifies and automates the customer service journey.
View ArticleZappix Announces Expanded Talkdesk Partnership with Integrated Visual...
Deepened integration between Zappix Visual IVR and Talkdesk API gateways combine with the companiesâ focus on customer satisfaction and intelligent automation to pave the way for customer experiences...
View ArticleZappix Launches Self-Service Claims Management Solution for Insurance Providers
Visual Self-Service provider has launched an omni-channel self-service claims management solution including automated claims submission and claims status for insurance providers.
View ArticleZappix Launches the Next Generation of its Proactive Engagement Solution
Expanded capabilities, tighter integrations, and the most user-friendly interface on the market have created an automated outbound messaging platform as easy and convenient for those reaching out as it...
View ArticleZappix Deploys Identity Management Capabilities integrated with Visual...
Zappix completes the deployment of a fully integrated Visual Self-Service solution with Identity Management capabilities.
View ArticleZappix Announces Expansive Integration with Salesforce.com for their...
Zappix, a Visual Self-Service provider, has announced the launch of comprehensive Salesforce pre-built integrations for their solution, enhancing automation throughout the entire user journey.
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